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Refunds and Exchanges


All orders placed with Kizuri are final and non-refundable. If we have made a mistake with your order we will rectify and make good where appropriate. We will accept exchanges for a time period of up to 14 days after purchase, all items to be exchanged must be unused and still inside the packaging. Shipping and postal charges may apply.


Cancellation Policy


Cancellations within 7 days of placing an order will be accepted, but may incur an administration fee.


Card Payments


Payment is to be made by either a debit or credit card and Western Union for selected overseas countries. Kizuri is a secure website and all payments are processed via Paypal or Google Checkout. During and after the transation your credit card details are neither stored on our website or database or seen by us.


Damaged items


Postal Damages.  If an item is found to be damaged on delivery it must be reported to us and the postal service within 48 hours.




Please take time to carefully review your final order which will be sent to you by email. If any mistakes are noticeable or if you wish to change any details, please contact us immediately. Please do not reorder.


Order Queries


Should you have any queries concerning your order then please contact us.